Customer Portal (CP) at App Store analyse

App power index: 100 (based on ranks around App Stores today)
Business
Developer: Tata Consultancy Services
Price: 0 free
Current version: 3.0, last update: 4 years ago
First release : 19 Nov 2013
App size: 16.76 Mb
4.8 ( 3888 ratings )
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Estimation application downloads and cost

> 2.2k
Monthly downloads
~ $ 900
Estimation App Cost


CP is a one stop reporting app for on the go tracking of all day-to-day business metrics and reports with respect to volume trending, SLA trending, productivity, customer satisfaction, escalations etc.

Key Features/benefits:

1) Charts for Volume Trending and SLA trending and productivity
2) Engagement management - Issue management, MOM, escalations, customer feedback
3) Team charter, roles and responsibilities, training plan and tracker
4) Provides role based access at the various engagement levels
5) Seamlessly integrates and pulls data from other business applications
6) Visibility to real time information, status and health of the engagement
7) Business decisions powered through the readily available volume & SLA trending and productivity reports
8) Transparent metrics reporting and process management
9) Helps improve customer satisfaction due to timely reporting and communication
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Available in countries
Country Price
Canada free
China free
France free
Germany free
Italy free
Netherlands free
Portugal free
Spain free
Poland free
UK free
India free
Japan free
Korea, Republic Of free
Poland free
Russia free
Turkey free
USA free
Korea, Republic Of free
Ukraine free
Available for devices
iPadWifi, iPad3G, iPad2Wifi, iPad23G, iPadThirdGen, iPadThirdGen4G, iPadFourthGen, iPadFourthGen4G, iPadMini, iPadMini4G, iPadAir, iPadAirCellular, iPadMiniRetina, iPadMiniRetinaCellular, iPadAir2, iPadAir2Cellular, iPadMini3, iPadMini3Cellular, iPadMini4, iPadMini4Cellular, iPadPro, iPadProCellular, iPadPro97, iPadPro97Cellular, iPad611, iPad612, iPad71, iPad72, iPad73, iPad74,