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Description
Zoey is the newest member of our digital family. She is a digital avatar and emulates human gestures. Zoey is a peoples person and likes talking to people. If she is not able to resolve the query at hand, she makes sure to guide customers on how to approach relevant touchpoint for resolution. Zoey can answer all queries right from "why do you need a life insurance policy" to "how can you download your premium statement". She has answers to 500+ general queries and 40+ policy specific queries . Zoey provides a human-like, face to face conversational experience, which will help make servicing journey smooth, streamlined, consistent and engaging.
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