Estimation application downloads and cost
Description
VF Heartbeat provides instant and direct access to Vodafone customer feedback (for authorized users). Using the simple interface you can:
- See survey scores and read customer comments
- Create your own scorecards to track TNPS and First Time Fix
- See a ranking of organisational units relevant to you
- Filter results by search term, organisational level, alert type, time period, and customer segment
- Forward responses by email to colleagues
- Call back customers and record call results
- Close/reopen alerts
The Vodafone Heartbeat programme
- Tracks TNPS (Touchpoint Net Promoter Score) globally, reflecting the feedback we get from our customers right after they have contact with us.
- Covers all interaction touch points: in store, on the phone, with a technician, online or through the My Vodafone app.
- Provides immediate real-time customer feedback on how we’re doing, across our business, thousands of times every day.
Understanding scores and comments
- Customers are invited to rate their experience in a very short survey by SMS, IVR or email right after they have been in contact with us through any touchpoint.
- We ask customers how likely they are to recommend Vodafone based on their experience, on a scale from 0 to 10.
- These responses are used to calculate Net Promoter Score for that touchpoint.
- No matter the number, with Heartbeat our focus is on improving the score which tells us that we are doing better and better in the eyes of our customers.
- Customers can also leave comments in their own words, good or bad.
- Through Heartbeat we also ask if we fixed the issue, showing how well we’re performing on our Ask Once promise.
Read more
- See survey scores and read customer comments
- Create your own scorecards to track TNPS and First Time Fix
- See a ranking of organisational units relevant to you
- Filter results by search term, organisational level, alert type, time period, and customer segment
- Forward responses by email to colleagues
- Call back customers and record call results
- Close/reopen alerts
The Vodafone Heartbeat programme
- Tracks TNPS (Touchpoint Net Promoter Score) globally, reflecting the feedback we get from our customers right after they have contact with us.
- Covers all interaction touch points: in store, on the phone, with a technician, online or through the My Vodafone app.
- Provides immediate real-time customer feedback on how we’re doing, across our business, thousands of times every day.
Understanding scores and comments
- Customers are invited to rate their experience in a very short survey by SMS, IVR or email right after they have been in contact with us through any touchpoint.
- We ask customers how likely they are to recommend Vodafone based on their experience, on a scale from 0 to 10.
- These responses are used to calculate Net Promoter Score for that touchpoint.
- No matter the number, with Heartbeat our focus is on improving the score which tells us that we are doing better and better in the eyes of our customers.
- Customers can also leave comments in their own words, good or bad.
- Through Heartbeat we also ask if we fixed the issue, showing how well we’re performing on our Ask Once promise.
ASO analyse VF Heartbeat app for iPhone and iPad
# | Term | Store county | Place | Priority |
---|---|---|---|---|
1 | vodafone heartbeat | 1 | ⭐️ | |
2 | vodafone | Italy | 8 | ⭐️⭐️⭐️⭐️⭐️ |
3 | vodafone app | Germany | 10 | ⭐️⭐️⭐️⭐️⭐️ |
Competitors of VF Heartbeat application
# | App | Common words |
---|---|---|
1 | Vodafone Usage Manager | 20 |
2 | Vi: Recharge, Music, TV | 20 |
3 | Vodafone Mobile@Work | 20 |
4 | My Vodafone (Qatar) | 20 |
5 | Vodafone Mobile Wi-Fi Monitor | 20 |
6 | Vodafone Yanımda | 20 |
7 | Ana Vodafone | 19 |
8 | My Vodafone Albania | 19 |
9 | My Vodafone Italia | 18 |
10 | My One NZ | 18 |
11 | Vodafone EntertainME | 18 |
12 | My Vodafone | 17 |
13 | My Vodafone Australia | 17 |
14 | My Vodafone by Vodafone Zambia | 16 |
15 | Můj Vodafone | 16 |
16 | My Vodafone (UK) | 13 |
17 | Vodafone Net Perform | 12 |
18 | Vodafone TV | 10 |
19 | Mi Vodafone | 9 |
20 | Vodafone GigaTV | 6 |
21 | Vodafone M-Pesa Wallet | 6 |
22 | Vodafone Kabel TV App | 6 |
23 | My Vodafone Ireland | 4 |
24 | Vodafone 1414 | 4 |
25 | My Vodafone | 4 |
26 | VHB India | 4 |
27 | My Vodafone (Ghana) | 4 |
28 | My Vodafone Romania | 3 |
29 | Vodafone City | 3 |
30 | Vodafone WiFi Connect | 3 |
31 | Stöð 2 | 3 |
32 | My Vodafone Magyarország | 2 |
33 | Vodafone Hotspotfinder | 1 |
34 | Porsche Car Connect | 1 |
35 | Vodafone IoT Pulse | 1 |
Application availability
Available in countries
Country | Price |
---|---|
Canada | free |
China | free |
France | free |
Germany | free |
Italy | free |
Netherlands | free |
Portugal | free |
Spain | free |
Poland | free |
UK | free |
India | free |
Japan | free |
Korea, Republic Of | free |
Poland | free |
Russia | free |
Turkey | free |
USA | free |
Korea, Republic Of | free |
Ukraine | free |