Excellente application gratuite pour zendesk. Très bonne qualité et sérieuse comme cette société.
Estimation application downloads and cost
Description
With Zendesk for iPhone and iPad you can:
• Access all your support ticket views
• View all support ticket events and notifications
• See a real-time list of activity on your tickets
• Search support tickets and knowledge base articles
• View and update comments, CCs, tags, and ticket fields
• Get push notifications on ticket updates
• Apply predefined responses, or macros, to tickets containing frequently asked questions
• Easily bookmark a ticket for future reference
• Upload and view attachments on tickets
• Take a photo and attach it to a ticket
• Use TextExpander touch snippet expansion (iPhone only)
Features exclusive to Zendesk for iPad include:
• Key support metrics at a glance — from ticket activity and volume, to first response times and customer satisfaction
• Access to full ticket history from customer profiles
• Agent dashboard with critical tickets views
• Swipe gestures that expose key actions on a ticket
Zendesk is a beautifully simple customer engagement platform. It enables companies to provide great customer support, scale with self-service options, and differentiate with proactive engagement. This leads to customer relationships that are more meaningful, personal, and productive – all at a lower cost.
ASO analyse Zendesk app for iPhone and iPad
Competitors of Zendesk application
Application availability
Available in countries
Country | Price |
---|---|
Canada | free |
China | free |
France | free |
Germany | free |
Italy | free |
Netherlands | free |
Portugal | free |
Spain | free |
Poland | free |
UK | free |
India | free |
Japan | free |
Russia | free |
Turkey | free |
USA | free |
Korea, Republic Of | free |
Ukraine | free |
Available for devices
iPhone4, iPad2Wifi, iPad23G, iPhone4S, iPadThirdGen, iPadThirdGen4G, iPhone5, iPodTouchFifthGen, iPadFourthGen, iPadFourthGen4G, iPadMini, iPadMini4G, iPhone5c, iPhone5s, iPadAir, iPadAirCellular, iPadMiniRetina, iPadMiniRetinaCellular, iPhone6, iPhone6Plus, iPadAir2, iPadAir2Cellular, iPadMini3, iPadMini3Cellular, iPodTouchSixthGen, iPhone6s, iPhone6sPlus, iPadMini4, iPadMini4Cellular, iPadPro, iPadProCellular, iPadPro97, iPadPro97Cellular, iPhoneSE, iPhone7, iPhone7Plus, iPad611, iPad612,Reviews
Excellent
Manque de stabilité
Bonne application mais gros problèmes de stabilité ...
Bien pratique
Très bonne app! Dommage quil y est un mélange danglais et de français
Bof bof
La connection marche pas, mais quand sa marchait cétait parfait!
Top mais malgré tout grosse lacune
Cette application et vraiment top pour la gestion des messages client quand on est en déplacement . Seulement voilà si vous êtes dans mon cas avec plusieurs sites il faudra rester constamment sur le même compte, le changement dun compte a lautre est laborieux, il faut entrer les identifiant a chaque fois ( version iPhone ) ce que je comprend pas cest que sur la version iPad on a pas ce souci , on passe du compte messagerie dun site a lautre en un clique. Mais alors pourquoi ce nest pas possible sur la version iPhone ? Souci de iOS? Quel est la contrainte ? Je gère 4 sites alors si vous pouvez corrigez ça parfait !!!
Excllente application
Jutilise Zendesk quotidiennement. Cest un outil indispensable.
Bonne appli
Pratique pour suivre les tickets en déplacement